Hi all, We have recently completed on a new build house and have contracted a flooring company to do the three upstairs bedrooms in carpet and the rest of the house in LVT. The house being a new build had a concrete slab for the floor. We hired the contractor back in March and paid £1300 and £2600 was due on completion of the works. The contractor came around on Monday 19th and began the carpets and later in the day laid a self levelling screed. I was at the property doing the garden when he was doing this, it was very hot and he admitted that the screed was not levelling or setting right as it was too hot and was just setting / drying straight away. He said he would stay behind and do correction work. I asked for photos when he had finished but he never sent them. I went around and took the below photos the morning after before he came back to fit the LVT in fear it would not be level. We are no experts, but from what I can find online that bubbling should not be there, and it appears very unlevel. We told the contractor that we had been and inspected the work, and that we believed it wasn’t right. They said they were aware and had laid a strong repair screed. This was the pictures from the video they sent. Sorry they’re not good quality photos, can’t work out how to imbed video. We trusted he would remedy it, the company seemed very reputable. However, the flooring has now been laid on Tuesday 20th June and Wednesday 21st June and you can tell just how unlevel the floor still is, and we believe this is causing the floor to raise already. The LVT has also not been cut flush to the skirting, the contractor blamed this on the straightness of the walls and skirting, we accepted this on Tuesday 20th and told him he could do silicone, but after researching later that night I became aware it can still be cut level and this was just an excuse. We raised these issues with the contractor and stated we did not want silicone and we wanted it flush, who acknowledged he was also not happy with the work and would be coming to remedy on Thursday 22nd June. The contractor came that day, but we can not really see any remedial work. We messaged him yesterday and have still had no response. I’ve been to the house, he has posted the keys and I took some photos of all the issues which I will post a few of below as there are far too many to post. (I’ll put these below as it’s too many images for the post) Aside from the obvious issues, we also raised with the contractor that we were unsure whether he did a sub floor moisture test (as he laid screed on Monday 19th around 3pm but had never been to the house prior to 9am that morning, my understanding is this takes 24 hours?). We also asked if he had put a damp proof membrane down, as the photos seem to indicate he has not. He did not respond to those parts of the message which indicates he did not do either. Opinions? We hate to be those people who complain, and the carpet he’s done really well and he is honestly a lovely guy, it’s also worth noting he was meant to have another worker with him who quit on Saturday 17th so he was doing the job alone. Do you think withholding payment would be reasonable? Also what remedial work could be done? Does it all just need coming up?
I’ve created a link to all photos here as I’m not sure if you can see https://photos.app.goo.gl/az6TLCcaYJyvzif2A
That is Pi** Poor, looks crap. That's the type of job ai turn up to to rip out it looks that old and battered. Heat gun has been used and the skirt cuts are shocking. I'd be asking for my deposit back.
Thanks for confirming what I thought. I’m guessing it would cost more to repair than the £2600 we ‘owe’ as it’ll need ripping up?
The floor looks all over the place so even if you had a quality fitter to refit the lvt, it would still look up and down. Needs a new screed but properly done, it can be patched here and there but by time they've gone round and done bits here and there then they may as well just redo the whole lot.
I cant remember him putting anything down before the screed, but I may be wrong I wasn’t watching him at all times
Yes think it’s just a flat metal plate. Doesn’t look the best but that was the least of our concerns aha!
Concrete probably needed a surface dpm too if it’s a new build, did they even test for moisture? Sent from my iPhone using Tapatalk
I don’t believe they could have tested for moisture given the first time they attended the property was on a Monday at 9am, and they laid the screed at 3pm and the flooring the Tuesday morning. I did raise the moisture test and dpm with him, and he never addressed the questions which says everything
Most likely Yeah, we thought that. The lad he worked with left him the weekend prior to my job, I’m thinking he may have been the one fitting the LVT prior as I can’t find any negative reviews for the company, they seemed really reputable but coincidentally they haven’t posted to social media since my job, and they were posting regularly prior
